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Dreampod Warranty and Return Policy

Warranty & Return:

- Please refer to our warranty policy as in our web page -https://www.dream-pod.com/warranty-information/

- We pride ourselves in our customer service. We've been doing this for more than a decade, with thousands of our pods sold all over the world. In case any of our products arrive at their destination with a defect or any kind of issue at all, we will work with them until the issue has been resolved. Until they are satisfied, to a reasonable degree.

- In case someone "changed their mind" which should not happen with this kind of products:

Return & Refund Policy:

- All return and refund customer communication will be handled by the authorized retailer.

- The customer has a 30-day window from the date they received the item to return it for a refund.

- The item must be unused and in the same condition they received it, including the original packaging.

- They must include the receipt or proof of purchase with the return.

- Once we receive the item, we will inspect it and notify you of receipt. We will provide you with an update on the status of your refund after inspecting the item.

- If the return is approved, we will issue you a refund equal to the amount we received from you for this specific item, minus the shipping cost.

- The customer is responsible for covering the cost of shipping when returning the item. Shipping costs are nonrefundable.

- A restocking fee of 20% of the sales will be charged to the client and should be used to cover any expenses that cannot be recovered due to the return.